UPDATES REGARDING COVID-19

A MESSAGE FROM OUR TEAM

The health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours.

We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time.

During this time, we are allowing 1 owner per pet appointment, into our facility. We do require all individuals entering to wear a mask, regardless of vaccination status, and our staff members can provide a mask if one is needed. We are taking this precaution to reduce the potential spread of COVID-19, and to aid in social distancing practices. By taking these safety measures, it is our goal to be able to remain open to serve the needs of our community’s pets. If a mask is not worn, your pet’s appointment will still be carried out via curbside service.

Prescription Refills/Requests

In Clinic & Third Party:

  • We ask that you primarily utilize our clinics app! (If you do not yet have it, please inquire, and one of our staff members would love to help you set it up!)
  • If you are requesting through a third party i.e. Chewy, 1-800 PetMeds, please note that it may take longer for these to be processed, as we have to research each request prior to approval.
  • We do have a prescription request option as well within our call center options, please utilize this for any in clinic requests. We will notify you as soon as the prescription has been filled and is ready for pick up! All prescription requests require 48 hours to process, so please help us help you, by planning ahead to ensure we can get your pet the things they need!

Appointment Flow

Appointments, pick-ups, & drop-offs:

  • Upon your arrival at the clinic, remain in your vehicle and text or call us to check-in. If you are unable to reach our staff, you may enter the building wearing a mask to check-in.
  • All dogs must be kept on a leash, and we ask that all cats are transported with a cat carrier or enclosed space.
  • When you enter for your pet’s appointment, we ask that you place your pet onto the scale to obtain a weight. You will then be directed to an examination room. When your pet’s appointment has been completed, our staff members will advise you to either remain in the room, or to head towards the lobby to complete your appointment.

Payment

You may pay for services and products over the phone by credit/debit card. For other payment methods, please ask a team member for assistance.

Pets and the Coronavirus:

It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, and World Health Organization indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and as we learn more, we will update you.

The CDC and The American Veterinary Medical Association (AVMA)also have comprehensive websites with up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources:

CDC Frequently Asked Questions
AVMA – COVID-19: FAQs FOR PET OWNERS
AVMA – What veterinarians need to know

We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support. If you have any questions, please do not hesitate to contact us.